Terms of sale

These General Terms and Conditions of Sale (T&Cs) apply to all transactions concluded through the OrraWild website.

Article 1 – Purpose and Scope

These T&Cs define the rights and obligations of the parties in connection with the sale of physical products offered by the micro-enterprise OrraWild (hereinafter referred to as "the Seller") to its consumer customers (hereinafter referred to as "the Customer") on its online Shopify store.

The Seller is identified in the Legal Notice of the site.

Article 2 – Products

The products governed by these T&Cs are those listed on the Seller's website. The essential characteristics of the products are presented on the online store.

Article 3 – Pricing

Product prices are indicated in Euros and are exclusive of tax (HT), in accordance with Article 293 B of the French General Tax Code (VAT not applicable – VAT exemption scheme).

The Seller reserves the right to modify its prices at any time, but the price invoiced to the Customer is the one displayed at the time of order confirmation, except in the case of a manifest pricing error.

Article 4 – Order and Conclusion of the Contract

  1. Ordering Process: The Customer chooses the products they wish to order and adds them to their cart. They verify the contents of their order and complete it by providing the required information for shipping and billing.

  2. Acceptance of T&Cs: The Customer's payment validation constitutes full and complete acceptance of these T&Cs. This acceptance is materialized by the effective payment of the order.

  3. Order Confirmation: The Seller confirms the order by email summarizing the details of the purchase. The sales contract is formed upon the sending of this confirmation.

Article 5 – Payment Terms

The price is due in full upon order confirmation. The Customer acknowledges that validating their order implies the obligation to pay the indicated price.

Accepted payment methods are:

  • Bank Cards: Visa, Mastercard, American Express, Cartes Bancaires.

  • Platforms and Wallets: Shop Pay, Apple Pay, PayPal Wallet.

  • Specific Means: Bancontact (Belgium), BLIK (Poland), EPS (Austria), Klarna, MobilePay, Przelewy24 (Poland), TWINT.

Article 6 – Shipping and Delivery

The terms and conditions of delivery (processing times, delivery times, shipping zones, and costs) are detailed in the Seller's Shipping Policy, accessible on the site. This policy forms an integral part of this contract.

Article 7 – Transfer of Risks and Ownership

The transfer of risks of loss or damage to the products takes place when the Customer (or a third party designated by them) takes physical possession of the products.

However, in the event of loss, theft, or damage during transport, the Seller assumes full responsibility and undertakes to refund the Customer or reship the order, as specified in the Shipping Policy.

Article 8 – Right of Withdrawal

The Customer has a right of withdrawal of fourteen (14) days from the receipt of the last product of the order, without having to give any reason or pay any penalty.

The terms for exercising this right are fully detailed in the site's Return Policy, which is brought to the Customer's attention before the validation of their order.

Article 9 – Legal Guarantees

All products sold by the Seller benefit from the legal guarantee of conformity (Articles L. 217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

Legal Guarantee of Conformity: The Seller is bound to deliver goods that conform to the contract. The Customer is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods.

Guarantee against Hidden Defects: The Seller is bound by the guarantee against hidden defects of the item sold that render it unfit for the use for which it was intended, or that so diminish that use that the buyer would not have acquired it, or would only have given a lesser price, had they known about them.

Article 10 – Force Majeure and Liability

The Seller's liability cannot be engaged in case of force majeure or an unforeseeable and insurmountable act of a third party.

The Seller's liability is limited to direct and foreseeable damages resulting from the execution of the sale. The Seller is not responsible for damages resulting from the Customer's improper use of the product.

Article 11 – Disputes and Mediation

In the event of a dispute, the Customer is invited to contact the Seller's customer service (by email at orrawild.social@gmail.com) to attempt to find an amicable solution.

In accordance with Article L. 612-1 of the French Consumer Code, the Seller is required to offer a consumer mediation system.

  • In the absence of a designated mediator to date: The Customer may use the European Commission's Online Dispute Resolution (ODR) platform at the following address: https://ec.europa.eu/consumers/odr/. The Seller undertakes to communicate the contact details of its consumer mediator as soon as it has been designated.

Failing amicable resolution, the French courts shall have sole jurisdiction.