Frequently asked questions
Are any purchases final sale?
No. All customers benefit from a minimum 14-day legal right of withdrawal (cooling-off period) starting from the day you receive your order.
Therefore, you have the right to return items within this period.
Exceptions apply only to items that cannot be returned by law (such as personalized goods or sealed items unsealed after delivery for health/hygiene reasons).
Please refer to our Return Policy for full details on conditions and procedure.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is Free. However, you can choose the VIP tracking option which guarantees tracking and a full refund in case of theft/damage/loss.
You will always know the shipping price before you purchase.